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Boost Your Customer Support Team's Productivity with Chargebee & Groove

Chargebee +
Groove

We all have our own set of productivity pet peeves.

And the one that will definitely have a special place in all of our lists is Tab Juggling, i.e., jumping from one tab to another to complete a single task.

While we're still working on ways to solve it for your other teams, we've come up with the perfect solution for your customer support team!

With the Chargebee-Groove integration, your custodians of support will be able to view the subscription details of the customer within the Groove app, right next to the corresponding support ticket.

Kill the extra tabs. Boost your productivity.

How to get started?

Follow the steps here to get started with the integration.

Note:

The Chargebee - Groove integration is available only on Chargebee's Scale plan.

Here's a quick look at what the integration lets you do:

All the deets, neatly packed and presented

View all the basic details of the corresponding customer in the Chargebee widget - including Addons, MRR, and CMRR (for upselling); Payment Due invoices and amount; specified Payment Method, etc.

You can also use the "Request Payment Method" option to send an email to the customer with a link to update/add one.

Multiple subscriptions, zero clutter

If a customer has multiple subscriptions, you can view the MRR and CMRR of all their subscriptions side by side.

Want to view more details about the subscriptions? Click the "For more, visit Chargebee" to jump to the respective Customer details page directly.

Works just as well for new email addresses

It's not fair on our part to expect the customer to always raise a support ticket with the same email address, with which they had created the subscription.

And that's why Chargebee also uses a domain-based search to fetch and display all the subscriptions that belong to the particular domain.