Your toolbox to build great retention experiences

Explore the arsenal of features that you need to save customers from canceling.

Cancel Experience

Move from static one-for-all cancel pages to intelligent cancel experiences that are customizable, personalized and provide deep insights into your customer's behavior.

Cancel pages

Transform your customer's retention journey with interactive and intelligent cancel pages designed to create an experience so good, that your customers wouldn't want to cancel.

Branding Manager

Personalize multiple elements of your cancel page, including URL, logo, brand colors, messaging, etc., to match your branding.

Offer library

Present customers with tailored offers across six categories: pauses, discounts, plan changes, extensions, feedback and support & training.

Loss aversion cards

Display personalized messages that stop cancels. Loss aversion cards present offers, account history, usage stats and more to give the personal touch which converts.

Reason Library

Edit and display cancel reasons, so you can get to the customer's pulse and use the information to direct business decisions that align with your customer's expectations.

Full-page translations

Build localized experiences with multi-nation translations that communicate and connect with customers in their preferred language.


Audiences and Targeting

Cater to the uniqueness of each of your customers by building out audiences and directing them to an experience that they can relate with. Experiment with different cancel experiences to understand what is making your customers cancel and provide solutions to save them from canceling.

Audience Manager

Compose targeting rules to present customer groups with offers and experiences that will drive results. Customize who sees which offers, so your customers have the highest likelihood of being retained.

A/B Testing

Build out the classic A/B test and compare performances by routing audiences to different cancel experiences changing a single variable, and getting the answer to a hypothesis.

Random offer testing

Build an audience tree by directing percentage traffic to a control group and redistributing the rest randomly to a different experience to analyze what is working and what is not.

Rule-based testing

Don't just direct traffic, but test complex retention experiments. Split audiences into different groups based on attributes to provide a personalized experience while also running experiments.

Smart routing

Let Chargebee Retention do the work for you. With a strong Machine-Learning based engine, your customers will be automatically directed to a cancel experience that is most likely to save based on their attributes.


Actionable Insights and Reporting

Go beyond just data analysis. Chargebee Retention is built on the philosophy of providing insights that can be used to get the pulse of the customer and direct decisions that shape the future of a customer-centric business.

Retention Insights

The insights manager is your view into why customers are canceling and what offers resonate with your audiences.


Visualize your performance over time to understand what works and what is not. Get performance trends on saves, deflects, and cancels, and also drill into details of each report.

Customer Reports

A customer is not just a number. Drill into each customer's experience to learn why they left and what offers they accepted to be saved. Get personal with your data to build retention experiences that show you care.

Retention Benchmarking

Give your team a target by comparing your retention metrics (Deflect rate, save rate, active deflect rate, and passive deflect rate) with other companies in your industry.

Repurchase-based revenue impact

Welcome to the revolution of retention reporting with Chargebee Retention's industry-first feature that helps you visualize direct revenue impact from retention efforts.


Build out a list of customers at-risk of canceling based on defined rules. Use the opportunity to proactively reach out to the watchlist and run campaigns to save the influenceable customers with relevant offers.



Information is useless when not shared. Chargebee Retention can capture and join data from multiple sources while routing retention experience events and changes to ensure uniformity across your organization.

Alerts and Webhooks

Stay informed with notifications when several types of different events are initiated, e.g., offer accept, cancel, successful save, etc. Also, get customer feedback straight to your inbox.


Track critical events and properties using the native integration with Segment. With real-time integrated data flow, you will know how your customers are interacting with the cancel experiences.


With a no-code integration with Chargebee, you can route customer attributes to create audiences and target them with relevant offers. Also, update subscriptions in real-time to ensure consistency across your stack.

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In just a few clicks, you can integrate Chargebee Retention and Salesforce. Map fields relevant to you and start providing personalized cancel experiences based on plan, age, revenue, and other vital attributes.


Connect your team to vital information with a native integration that brings real-time alerts about canceled and flight-risk customers. Get notified instantly on save opportunities in Slack to take action and engage.

Workflow triggers

Automatically trigger reach-outs, emails, and other initiatives to any tool with a no-code Zapier integration. Send zaps to update your CRM and spark email campaigns to at-risk customers.


Security and Compliance

When it comes to corporate and data security, we're committed to meeting the needs of today's web regulatory environment. We aim to deliver the best overall experience from our AWS-hosted platform and invest in annual SOC2 auditing and continuous monitoring to ensure compliance.


Chargebee Retention maintains compliance with an annual examination and attestation to SOC 2. This compliance ensures that your customer data is secure and gives your IT team a hassle-free onboarding experience.


Chargebee Retention complies with the GDPR directive to ensure customer data privacy and protection. All data is stored and transmitted with end-to-end encryption. Your customer data is stored using 256-bit AES encryption, making it highly secure.


To successfully utilize new technology, a human touch is necessary. At Chargebee Retention, we pride ourselves in providing world-class support, best practices, and knowledge transfer to ensure our customers get the best out of their investment.

Dedicated Support (Performance and Enterprise Plans)

With a customer success manager dedicated to working with your team and ensuring you get the most out of your Retention, you will always have a concerned supporter to set you up for success.

Best practices

Figuring out what works best for your customers and industry can be challenging. Our team shares best practices from their experience to help you set up a retention engine that saves customers.

Onboarding (for Performance and Enterprise Plans)

Get a dedicated technical implementation specialist and technical engineer. They will work with your team and your stack to ensure it is ready to use Chargebee Retention to its fullest potential.

Quarterly performance reviews

As the world changes, so does retention behavior. With quarterly performance reviews, we can ensure that your retention efforts align with industry changes and that you see consistent value from our partnership.