Move from static one-for-all cancel pages to intelligent cancel
experiences that are customizable, personalized and provide deep
insights into your customer's behavior.
Transform your customer's retention journey with
interactive and intelligent cancel pages designed to
create an experience so good, that your customers
wouldn't want to cancel.
Personalize multiple elements of your cancel page,
including URL, logo, brand colors, messaging, etc.,
to match your branding.
Present customers with tailored offers across six
categories: pauses, discounts, plan changes,
extensions, feedback and support & training.
Loss aversion cards
Display personalized messages that stop cancels.
Loss aversion cards present offers, account history,
usage stats and more to give the personal touch
Edit and display cancel reasons, so you can get to
the customer's pulse and use the information to
direct business decisions that align with your
Build localized experiences with multi-nation
translations that communicate and connect with
customers in their preferred language.
Audiences and Targeting
Cater to the uniqueness of each of your customers by building out
audiences and directing them to an experience that they can relate with.
Experiment with different cancel experiences to understand what is
making your customers cancel and provide solutions to save them from
Compose targeting rules to present customer groups
with offers and experiences that will drive results.
Customize who sees which offers, so your customers
have the highest likelihood of being retained.
Build out the classic A/B test and compare
performances by routing audiences to different
cancel experiences changing a single variable, and
getting the answer to a hypothesis.
Random offer testing
Build an audience tree by directing percentage
traffic to a control group and redistributing the
rest randomly to a different experience to analyze
what is working and what is not.
Don't just direct traffic, but test complex
retention experiments. Split audiences into
different groups based on attributes to provide a
personalized experience while also running
Let Chargebee Retention do the work for you. With a
strong Machine-Learning based engine, your customers
will be automatically directed to a cancel
experience that is most likely to save based on
Actionable Insights and Reporting
Go beyond just data analysis. Chargebee Retention is built on the
philosophy of providing insights that can be used to get the pulse of
the customer and direct decisions that shape the future of a
The insights manager is your view into why customers
are canceling and what offers resonate with your
Visualize your performance over time to understand what
works and what is not. Get performance trends on saves,
deflects, and cancels, and also drill into details of
A customer is not just a number. Drill into each
customer's experience to learn why they left and
what offers they accepted to be saved. Get personal
with your data to build retention experiences that
show you care.
Give your team a target by comparing your retention
metrics (Deflect rate, save rate, active deflect
rate, and passive deflect rate) with other companies
in your industry.
Repurchase-based revenue impact
Welcome to the revolution of retention reporting
with Chargebee Retention's industry-first feature
that helps you visualize direct revenue impact from
Build out a list of customers at-risk of canceling
based on defined rules. Use the opportunity to
proactively reach out to the watchlist and run
campaigns to save the influenceable customers with
Information is useless when not shared. Chargebee Retention can capture
and join data from multiple sources while routing retention experience
events and changes to ensure uniformity across your organization.
Alerts and Webhooks
Stay informed with notifications when several types
of different events are initiated, e.g., offer
accept, cancel, successful save, etc. Also, get
customer feedback straight to your inbox.
Track critical events and properties using the
native integration with Segment. With real-time
integrated data flow, you will know how your
customers are interacting with the cancel
With a no-code integration with Chargebee, you can
route customer attributes to create audiences and
target them with relevant offers. Also, update
subscriptions in real-time to ensure consistency
across your stack.
Learn more →
In just a few clicks, you can integrate Chargebee
Retention and Salesforce. Map fields relevant to you
and start providing personalized cancel experiences
based on plan, age, revenue, and other vital
Connect your team to vital information with a native
integration that brings real-time alerts about canceled
and flight-risk customers. Get notified instantly on
save opportunities in Slack to take action and engage.
Automatically trigger reach-outs, emails, and other
initiatives to any tool with a no-code Zapier
integration. Send zaps to update your CRM and spark
email campaigns to at-risk customers.
Security and Compliance
When it comes to corporate and data security, we're committed to meeting
the needs of today's web regulatory environment. We aim to deliver the
best overall experience from our AWS-hosted platform and invest in
annual SOC2 auditing and continuous monitoring to ensure compliance.
Chargebee Retention maintains compliance with an
annual examination and attestation to SOC 2. This
compliance ensures that your customer data is secure
and gives your IT team a hassle-free onboarding
Chargebee Retention complies with the GDPR directive
to ensure customer data privacy and protection. All
data is stored and transmitted with end-to-end
encryption. Your customer data is stored using
256-bit AES encryption, making it highly secure.
To successfully utilize new technology, a human touch is necessary. At
Chargebee Retention, we pride ourselves in providing world-class support,
best practices, and knowledge transfer to ensure our customers get the
best out of their investment.
With a customer success manager dedicated to working
with your team and ensuring you get the most out of
your Retention, you will always have a concerned
supporter to set you up for success.
Figuring out what works best for your customers and
industry can be challenging. Our team shares best practices
from their experience to help you set up a retention engine
that saves customers.
(for Performance and Enterprise Plans)
Get a dedicated technical implementation specialist
and technical engineer. They will work with your
team and your stack to ensure it is ready to use
Chargebee Retention to its fullest potential.
Quarterly performance reviews
As the world changes, so does retention behavior.
With quarterly performance reviews, we can ensure
that your retention efforts align with industry
changes and that you see consistent value from our